Shipping

shipping policy 

 Faston Med, we are committed to delivering your medical and surgical equipment safely, quickly, and efficiently across the UAE. We understand the importance of timely delivery in the healthcare sector, and we work with trusted logistics partners to ensure every order reaches you in perfect condition.

Order Processing

All orders are handled within 1 to 2 business days following the confirmation of payment.

Orders made during weekends or public holidays will be processed on the subsequent working day. Once your order is dispatched, you will receive a confirmation email with shipment details.

Delivery Time

Standard delivery across the UAE typically takes 2–5 business days, depending on your location and product availability. Remote areas may require additional time. For urgent requirements, expedited delivery options may be available upon request.

Shipping Charges

Shipping fees are determined by the dimensions, weight, and delivery location of your order.. The final shipping fee will be displayed at checkout before payment confirmation. Occasionally, we may offer free delivery promotions within the UAE.

Packaging and Handling

Medical equipment is carefully packed using protective materials to ensure safe transportation and prevent damage during transit. We maintain strict handling standards due to the sensitive nature of healthcare products.

International Shipping

Currently, shipping services are primarily available within the UAE. For international delivery inquiries, please contact our support team to check availability and shipping arrangements.

Shipment Tracking

Once dispatched, customers will receive tracking information via email or SMS (if applicable), allowing you to monitor your shipment status in real time.

Delivery Issues

If your order arrives damaged, incomplete, or delayed, please contact us immediately so we can resolve the issue as quickly as possible. Customer satisfaction and service reliability are our top priorities.

Contact for Shipping Support

For any shipping-related questions or special delivery requests, please contact our support team through the website or email. We are always ready to assist healthcare providers with urgent needs.