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Return to shopReturns + Exchanges
At Fastonmed, customer satisfaction and product quality are our top priorities. We aim to provide a smooth and transparent return and exchange process while complying with healthcare regulations and industry standards in the UAE.
Eligibility for Returns & Exchanges
You may be eligible to return or exchange a product if:
- The product is damaged, defective, or incorrect upon delivery.
- You notify us within 3 days of receiving the product.
- The product is unused, in original condition, and in its original packaging.
- You provide proof of purchase (invoice or receipt).
Non-Returnable/Non-Exchangeable Items
Due to hygiene, safety, and compliance reasons, the following items cannot be returned or exchanged:
- Used medical equipment or machinery
- Opened consumables, disposables, or sterile products
- Customized or special-order products
- Calibration or maintenance services
- Products damaged due to misuse, negligence, or improper handling
Process for Returns & Exchanges
To initiate a return or exchange:
Contact us at sales@fastonmed.com or call +971 50 889 3586 / +971 50 889 3589 within 3 days of delivery.
Provide your order number, product details, and reason for return.
Our support team will assess the request and provide instructions for return pickup or drop-off.
Note: Items must be inspected by our team before any approval for refund or replacement.
Refunds (If Applicable)
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 7–10 business days via the original payment method or bank transfer.
Shipping charges are non-refundable, except in the case of incorrect or defective items.
Exchanges
If you prefer an exchange instead of a refund, and the item qualifies, we’ll dispatch a replacement product (subject to availability) after receiving and verifying the original item.
Shipping for Returns
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Fastonmed may assist in coordinating courier services, but charges may apply.
Cancellations
Orders can be canceled only before dispatch. Once shipped, the return policy above will apply.
Contact Us
If you have any questions about returns, exchanges, or cancellations, please reach out:
Fastonmed
Email: sales@fastonmed.com
Phone: +971 50 889 3586 / +971 50 889 3589
Website: https://fastonmed.com